Privacy Policy

Effective Date: 01-01-2025

Introduction

Welcome to Upcycle! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose information about you when you use the Upcycle mobile app and associated services.

1. Information We Collect

We collect the following types of information when you use the Upcycle app:

a. Personal Information:

  • Name, email address, and password when you register for an account.

  • Profile photo uploaded to your account.

b. Item Details:

  • Information about the items you upload for sale, including descriptions, images, and any additional details you provide.

c. Communication Data:

  • Messages sent to and received from Upcycle admin via the in-app messaging service.

d. Usage Information:

  • Information about your use of the app, such as the status of items (In Review, Listed, or Sold) and interactions with the app.

e. Device Information:

  • Information about the device you use to access the app, including your device type, operating system, and IP address.

2. How We Use Your Information

We use the information we collect to:

  • Facilitate your use of the app and provide the services you request.

  • Manage and list items for sale on Facebook Marketplace.

  • Communicate with you regarding your uploaded items and app-related inquiries.

  • Improve and optimise the functionality of the app.

  • Ensure compliance with our terms and conditions.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • With Facebook Marketplace: To list and manage your uploaded items.

  • With Service Providers: To help us operate and maintain the app, such as hosting providers and analytics services.

  • As Required by Law: To comply with legal obligations or respond to valid legal requests.

4. Data Retention

We retain your information for as long as necessary to provide the services, comply with legal obligations, and resolve disputes. Images and item details may be retained for listing purposes until they are marked as "Sold."

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your account information within the app.

  • Deletion: You may request the deletion of your account and associated data by contacting us at: info@upcyclemystuff.com.au.

  • Communication Preferences: You can opt out of non-essential communications by adjusting your settings within the app or contacting us.

6. Security

We implement reasonable security measures to protect your information from unauthorised access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

7. Children's Privacy

The Upcycle app is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app, and the "Effective Date" will be updated accordingly. Your continued use of the app after such changes indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@upcyclemystuff.com.au

Mailing Address: FAO: Upcycle, The Commons, 3 Albert Coates Ln, Melbourne VIC 3000

Thank you for using Upcycle and supporting our mission of sustainability!